CONTACT US: 0161 865 3355
FREE DELIVERY ON ORDERS OVER £150 (EX VAT)
RATED GREAT ON TRUSTPILOT
FREE ROOM DESIGN SERVICE

Delivery Information

Changes to delivery

Owing to the rising cost of shipping, we have had to increase our threshold for free delivery. This is so as not to increase the cost of delivery but instead continue to deliver a first class service to all of our customers. We will continue to review this and make changes accordingly. 

Important Information

As per the industry standards our couriers will guarantee to deliver to pavement/kerb side level only.

Please note due to the varied product types and suppliers we may part ship your orders to ensure you receive the reserved items as soon as possible. Any remaining items would then be on back order and sent out on future deliveries.

Ordering for a school? Please can you email us your order number and school closure date to avoid any problems with your delivery, any questions please contact our Customer Services Team.Deliveries can be made during school holidays and we would therefore ask you to advise us of this so we can action this for you. Otherwise during the school holidays dates orders will be stored until schools re open.

Deliveries are made Monday to Friday (excluding Bank Holidays).

Mainland UK Delivery

All orders placed online over the total value of £150.00, excluding VAT will be delivered free of charge. Orders with an order total of under £150, excluding VAT will be subject to a £5.95 carriage charge.

Orders placed via Phone, Email or Post over the total value of £150.00 excluding VAT, will be delivered free of charge. Orders below £150.00 excluding VAT will be subjected to a delivery charge of £5.95 excluding VAT.

Northern Ireland Delivery

All orders placed online for delivery to Northern Ireland will be subject to a £15.00 carriage charge.

Unfortunately we cannot take orders from the Republic of Ireland from our UK website, please visit our International Website for more information.

Outside Mainland UK

Orders placed for delivery outside mainland UK will be subject to a minimum carriage charge of £25.00. Each order will be reviewed on an individual basis and if the carriage charge exceeds £25.00 our Customer Service Team will contact you.

Surcharges will apply for deliveries outside of Mainland UK for oversized items.  Please contact our Customer Service Team for accurate pricing.

Our 2 Day Delivery Service

Your order will be processed immediately upon receipt and goods which are in stock will be dispatched within approximately 2 working days. This does not include made to order products.

At times of high demand the delivery timescale may have to be extended, however we will endeavour at all times to meet our estimated timescale of 2 days. Early Years Resources will not accept liability for loss, damages or expenses arising from the delayed delivery of any goods. Please contact our Customer Service Team for further details.

Returns

Goods should not be returned without first contacting our Customer Care team. Goods are not supplied on a sale or return basis. Should an item need to be returned it must be returned in its original packaging and in a re-saleable condition.

To make a return there will be a minimum £25.00 collection fee as well as a 15% administration charge plus VAT.

This charge may vary if ‘made to order’ items are being returned.

If you wish to return goods at your own cost the Customer Care team must first be notified for instructions to be given. We will not accept goods returned without prior authorisation. If this occurs, you will still be charged for the goods.

When an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit may be issued. For further details please contact our Customer Care team.

Made to Order

Some products may come directly from our manufacturers and some products may be made to order with varied delivery times. In both instances this will be indicated on your sales invoice. Unfortunately, products that are made to order will not be accepted on a returns or refund basis.

Back Orders

It is our policy to deliver orders complete where possible. If your item is not in stock, we will back order for you, and send it to you when in stock.

Refused Delivery

If a delivery is refused once it has left our warehouse Early Year Resources reserves the right to charge for the cost of delivery and the cost of returning the goods to our warehouse, the minimum charge is £15.00. To assist with deliveries during school holidays please indicate opening times when placing orders.

 

Top